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TERMS & CONDITIONS – OSWAL DIAMONDS
Welcome to Oswal Diamonds. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before making any purchase.
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1. General Overview
This website is operated by Oswal Diamonds. Throughout the site, the terms “we”, “us” and “our” refer to Oswal Diamonds. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.
We reserve the right to update or modify these Terms at any time without prior notice.
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2. Product Information & Pricing
• All jewellery products are subject to availability.
• Prices mentioned are indicative and may fluctuate based on daily gold/diamond rates.
• Final billing will be based on:
* Prevailing gold rate on the day of purchase
* Exact weight of product
* Applicable making charges, taxes, and additional costs
• Minor variations in weight, color, design, or finish may occur due to the handcrafted nature of jewellery.
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3. Authenticity Guarantee
• All our jewellery is hallmarked and certified as per industry standards.
• Diamonds (if applicable) may come with certifications such as IGI/GIA depending on the product.
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4. Orders & Payment
• Orders are confirmed only after successful payment or confirmation (in case of offline/WhatsApp orders).
• We reserve the right to cancel any order due to:
* Pricing errors
* Stock unavailability
* Suspicious or fraudulent transactions
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5. Custom Orders
• Customised jewellery orders are non-refundable and non-cancellable.
• Advance payment is mandatory for all custom orders.
• Delivery timelines may vary depending on design complexity.
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6. Shipping & Delivery
• Estimated delivery timelines: 7–25 working days (may vary).
• Delays may occur due to unforeseen circumstances (logistics, weather, etc.).
• Risk of loss passes to the customer upon delivery.
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7. Return, Exchange & Refund Policy
• Jewellery items are not eligible for return once sold, unless:
* There is a manufacturing defect
* Wrong product delivered
• Exchange may be allowed within X days (you can set 3–7 days) of delivery.
• Refunds (if applicable) will be processed after inspection and approval.
• Customised and personalised items are strictly non-returnable and non-refundable.
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8. Buyback & Exchange Policy (Optional but powerful for jewellery)
• Buyback value is subject to:
* Current gold rate
* Deduction of making charges and applicable deductions
• Stones, diamonds, and other components may not be fully valued in buyback.
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9. Intellectual Property
All content on this website including images, logos, designs, and text is the property of Oswal Diamonds and may not be copied or used without permission.
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10. Limitation of Liability
• We are not liable for:
* Any indirect or consequential loss
* Delays caused by third-party logistics
* Minor variations in product appearance
• Maximum liability shall not exceed the amount paid for the product.
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11. Fraud Prevention
• We reserve the right to verify customer details before processing high-value orders.
• Orders suspected of fraud will be cancelled without prior notice.
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12. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India, and any disputes shall be subject to the jurisdiction of courts in Delhi.
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13. Contact Information
For any queries, contact us at:
• Phone: +91 9811411063
• Email: aksh.oswal9811@gmail.com
• Store Address: 2502/7, Beadonpura, Karol Bagh, New Delhi, Delhi, 110005