PRIVACY POLICY – OSWAL DIAMONDS

At Oswal Diamonds, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

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1.⁠ ⁠Information We Collect

When you visit or use our website, we may collect the following types of information:

a) Personal Information

•⁠ ⁠Name
•⁠ ⁠Phone number
•⁠ ⁠Email address
•⁠ ⁠Billing & shipping address
•⁠ ⁠Payment details (processed securely via third-party gateways)

b) Device & Usage Information

•⁠ ⁠IP address
•⁠ ⁠Browser type
•⁠ ⁠Device type
•⁠ ⁠Pages visited, time spent, and interaction data

c) Order Information

•⁠ ⁠Products purchased
•⁠ ⁠Transaction details
•⁠ ⁠Delivery preferences

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2.⁠ ⁠How We Use Your Information

We use your information to:

•⁠ ⁠Process and fulfill your orders
•⁠ ⁠Communicate with you (order updates, support, offers)
•⁠ ⁠Improve website performance and customer experience
•⁠ ⁠Prevent fraud and unauthorized transactions
•⁠ ⁠Run marketing and advertising campaigns

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3.⁠ ⁠Cookies & Tracking Technologies

We use cookies and similar tracking tools to enhance your experience.

These may include:

•⁠ ⁠Essential Cookies (for website functionality)
•⁠ ⁠Analytics Cookies (e.g., Google Analytics)
•⁠ ⁠Advertising Pixels (e.g., Meta Pixel, Google Ads)

These tools help us:

•⁠ ⁠Understand user behavior
•⁠ ⁠Show relevant ads
•⁠ ⁠Measure ad performance

You can disable cookies through your browser settings.

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4.⁠ ⁠Sharing Your Information

We do not sell your personal data.

However, we may share your information with trusted third parties such as:

•⁠ ⁠Payment gateways (Razorpay, Paytm, etc.)
•⁠ ⁠Shipping partners (courier services)
•⁠ ⁠Marketing platforms (Meta, Google Ads)
•⁠ ⁠Shopify and related apps

These parties are obligated to keep your data secure.

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5.⁠ ⁠Data Security

We take reasonable precautions and follow industry best practices to protect your information.

•⁠ ⁠Secure payment processing
•⁠ ⁠SSL encryption
•⁠ ⁠Restricted access to sensitive data

However, no method of transmission over the internet is 100% secure.

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6.⁠ ⁠Your Rights

You have the right to:

•⁠ ⁠Access your personal data
•⁠ ⁠Request correction of incorrect data
•⁠ ⁠Request deletion of your data
•⁠ ⁠Opt-out of marketing communications

To exercise these rights, contact us using the details below.

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7.⁠ ⁠Data Retention

We retain your information only as long as necessary to:

•⁠ ⁠Complete transactions
•⁠ ⁠Comply with legal obligations
•⁠ ⁠Resolve disputes

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8.⁠ ⁠Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

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9.⁠ ⁠Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

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10.⁠ ⁠Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

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11.⁠ ⁠Contact Us

If you have any questions about this Privacy Policy, please contact us:

•⁠ ⁠Phone: +91 9811411063
•⁠ ⁠Email: aksh.oswal9811@gmail.com
•⁠ ⁠Address: 2502/7, Beadonpura, Karol Bagh, New Delhi , Delhi , 110005