Cancellation Policy

Orders placed with Oswal Diamonds may enter processing or production shortly after confirmation.

Customers who wish to cancel an order should contact us as soon as possible after placing the order.

If the order has not yet been processed, customised, manufactured, resized, engraved, packed, or dispatched, Oswal Diamonds will review the cancellation request and confirm whether cancellation is possible.

Customised & Made-to-Order Products

Once production, customisation, resizing, engraving, sourcing, or manufacturing has commenced for a customised or made-to-order jewellery article, the order ordinarily cannot be cancelled.

Orders Already Dispatched

Orders that have already been dispatched generally cannot be cancelled. Any eligible return after delivery will be handled according to our Return & Refund Policy and applicable law.

Cancellation by Oswal Diamonds

In rare circumstances, Oswal Diamonds may need to cancel an order due to reasons such as product unavailability, inventory discrepancies, payment verification issues, pricing or listing errors, inability to fulfil the requested customisation, or other circumstances that prevent fulfilment.

If an order is cancelled by Oswal Diamonds after successful payment, the applicable amount will be refunded to the customer.

Nothing in this policy limits any cancellation or refund rights available to consumers under applicable law.